The Product Feedback Site

A Review of Globe Telecom's Customer Service It took 1 year and 7 months to resolve a spurious billing charge. I have a Globe Broadband with landline subscription to Globe for a few years now.  Last January 2015, one of their representatives called me offering me a free unlimited call to any Globe number, including Globe landlines nationwide.   In exchange, I have to agree to extend my lock-in period with them.  I agreed. In February 2016, I found out that there is a new charge in my bill amounting to Ps 99.00. A snapshot of Globe's recent bill showing conflicting billing details, first line says free, last line contradicts itself. When I called Globe to clarify the charges, they told me that I have been charged additional 99 pesos a month on top of my contract because I did not call them to terminate the promo.  They told me  when the promo expired after 1 year, I will be charged.   They said, that I should have called them to extend the promo because if I don

How Long Does It Take PLDT to Move a Single Phone Line to a House 5 Meters Away? Answer:  3 Months.  Request made June 11, 2016.  It was completed on Sept 8, 2016. History of this request: June 11, 2016 -- my wife called 171 to request to transfer a phone line from one house to another house which is only 5 meters away. Almost every other day, my wife makes a follow-up to PLDT.   All she gets are the same promises. I have recently initiated a follow-up in their twitter account, the same promises -- " We understand your sentiments regarding with this matter. We are coordinating to our support group". After 3 months, PLDT eventually reconnected the phone in the first week of Sept 2016. This is an example of very bad customer service, a perfect way to lose customers.  I will no longer subscribe and deal with PLDT in the future.   I have already subscribed to Globe lines and I have some billing issues with them but generally not as serious as this PLDT inciden