PLDT Phone Line Transfer Response Time

How Long Does It Take PLDT to Move a Single Phone Line to a House 5 Meters Away?

Answer: 3 Months. Request made June 11, 2016. It was completed on Sept 8, 2016.

History of this request:

June 11, 2016 -- my wife called 171 to request to transfer a phone line from one house to another house which is only 5 meters away.

Almost every other day, my wife makes a follow-up to PLDT. All she gets are the same promises.

I have recently initiated a follow-up in their twitter account, the same promises -- "We understand your sentiments regarding with this matter. We are coordinating to our support group".

After 3 months, PLDT eventually reconnected the phone in the first week of Sept 2016.

This is an example of very bad customer service, a perfect way to lose customers. I will no longer subscribe and deal with PLDT in the future. I have already subscribed to Globe lines and I have some billing issues with them but generally not as serious as this PLDT incident.

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