Globe Sets Your Speed to ONE PERCENT When You Hit Data Cap Limit

Globe Broadband's Speed Limiter Upon Reaching Monthly Data Cap

Globe's deliberate move to cap speed 60 KBPS. Yup that is Kilobytes in this day and age.

Globe has what it calls "fair use policy" which throttles users speed when you reach their monthly limit. Now that is fair enough.

What I don't find fair is this:
1) They don't even notify you, your speed just suddenly drops to speed equivalent to dial-up days of the early 90s. Below is the worst speed I noticed -- 60kbps! It is averaging at 80kbps. This is really absurd. Yes granted that I reach the limit but 80kbps is a punishment, you cannot even load Gmail in 15 minutes with that speed!

2) They don't even warn you. How about a text message, or an email, or maybe a working webpage that gives you that warning. Nothing. They just choke you without warning. Maybe they had before or they plan to do it in the future but right now -- August 30, 2018 9AM, there is nothing. Globe's Fair Use Policy page is not even loading -- https://broadbandstatus.globe.com.ph/fup

Here is a summary of Speedtest averaging at 80KBPS

Globe has the right to do this but the way they do it is very rude to their customers -- it feels like having no electricity without warning.

Globe people, If you want to keep your customers here are a few reminders:

1) Inform your users proactively, don't just choke usage without an advance warning. How about "Mr. Customer, you have now reached x% of your monthly allowance". I would love to receive those messages on a weekly basis in SMS or email instead of your daily marketing promotions that I do not need. Is that even hard to ask from a paying customer for an improved customer retention?

2) When it reaches the monthly limit, why set back the speed to the 90s of 80KBPS? Why not limit it to say 1MBPS so that at least I don't have to we can use even just an email. 1MBPS is 10% of my contract speed. What you are doing is limit it to even lower than ONE PERCENT of the contract speed.

3) Don't use chat bots on your FB support because they don't know how to respond properly. It adds to more frustration to your customers.

If you don't shape up Globe, we do have Converge ICT in our street. 25 MBPS without Data Cap for 1500 per month. http://www.convergeict.com/fiber-x/

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